Refund and Returns Policy

Effective Date: January 8, 2025

At Rich M Glass NI (http://richmglasni.com), we are committed to ensuring that our customers are fully satisfied with their purchases. If you are not completely happy with your product, we offer a straightforward return and refund process. Please read the following policy carefully for details on how to proceed.

1. Returns

You have 30 days from the date of purchase to return an item. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return request must be made within 30 days from the date of purchase.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If the return is approved, a credit will automatically be applied to your original payment method within a certain number of days.

3. Non-Refundable Items

The following items are non-refundable:

  • Customized or personalized products
  • Gift cards
  • Items marked as final sale

4. Return Shipping

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. However, if you receive a defective or damaged item, we will cover the return shipping costs.

5. How to Process a Return

To initiate a return, please contact us at:
Email: info@richmglasni.com
Phone: (858) 270-0632

Provide your order number and details of the item you wish to return. We will provide instructions on how to proceed with the return.

6. Exchanges

We currently do not offer exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will offer a full refund or send a replacement at no additional cost to you.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
Rich M Glass NI
Website: www.richmglasni.com
Email: info@richmglasni.com
Phone: (858) 270-0632
Address: 2291 Caminito Preciosa Norte, La Jolla, California